How do I request service or an update?

Use the custom chat bot linked on this page or text (833) 769-2824. If you have used the chatbot, paste in your transcript for the quickest and easiest service and we’ll triage and schedule the right technician. You can also fill out the contact us form and click "service" to route your request to the service department.

What areas do you support?

It's not where we support - it's who we support. And the answer to that is, our customers. In the Denver Metro Area and the nearby foothills

Do you help with systems installed by other companies?

Only if we have agreed to take over the support of that system for the customer. At times, in order to do this, we will need the code that was programmed into your system, so each situation is unique.

Can you fix things remotely?

Often, yes. We can diagnose many issues and perform remote resets, saving you a visit when possible.

Do you offer after-hours support?

We do. Our response time is triaged by our team depending on your system and the issue that you are having.

Support and Service | Precision Media Solutions (Denver)

Built on Referrals. Driven by Service.

At Precision Media Solutions, our reputation has been built entirely on word-of-mouth. Every project we’ve ever done has come from a satisfied client sharing their experience with a friend, neighbor, or colleague. That’s because we see service and support as the foundation of what we do—not an afterthought.

Our relationship doesn’t end when the installation is complete. The true measure of an integration firm is how well it supports you after day one, and that’s where we excel.

Your Support Options

1. On-Demand Tutorial Library

A curated collection of short, easy-to-follow videos that walk you through common system tasks and adjustments—perfect for quick refreshers or learning something new at your own pace. You can also check our blog for topics like “How to create a savant scene” and more!

2. Direct Text Support

For our current customers, our dedicated text line connects you directly with our service team for rapid troubleshooting, scheduling, and—when possible—remote system fixes. 📱 Text us at: (833)769-2824

3. Remote Reboot & Diagnostics

In many cases, we can restore functionality without ever stepping foot in your home. Our remote system tools allow us to reboot or reinitialize key devices quickly and safely. And many of our clients have their own app to easily reboot systems in seconds!

4. Self-Service Troubleshooting Bot

Want to try solving an issue on your own schedule? Our Precision Media Support Bot, powered by ChatGPT, can walk you through safe, step-by-step troubleshooting tailored to your system. It’s available 24/7 so you can resolve common problems anytime. Real people are always here for you, but have created this option by request for our customers who enjoy AI as a problem solving partner. At the least, it will give you a nice summary to send to the support text line that might expedite your service experience!

5. Custom Troubleshooting Beta GPT

If you have one of our larger systems installed in your home, and you think you would use a custom AI Bot that knows your home electronics like the back of it’s “hand”, than simply let us know! We have put some together for clients with larger systems who tend to “ask AI first”, and so far, the feedback is fantastic! So, like our above support bot, but one that knows what you have installed. Please inquire if you have a system from us and you would like your own!

Why Issues Happen (and How We Can Help)

Even the most advanced systems are still subject to brief disruptions caused by power changes.

Power Grid Blips: Micro-outages or fluctuations from your utility provider. These are especially prevalent in Cherry Hills and Greenwood Village.
Weather Related Power Issues: Snow, Wind, Lightning and Heat Waves…They can all affect your power and devices. Brown Outs are especially tough on electronics!
In-Home Power Events: Large appliances cycling on, brief surges, or brownouts can momentarily affect sensitive electronics.

In most cases, these issues resolve themselves within minutes. When they don’t, our remote support can get you back up and running quickly.

Prevention Tip: We offer whole-house and rack-level power protection and backup solutions that dramatically reduce downtime from these events. These solutions also help safeguard your equipment from unnecessary wear and tear.

Contact Support Now

📱 Text: (833)769-2824
🎥 Watch Tutorials
🤖 Try the Self-Service Support Bot

Precision Media Support GPT